At the heart of every great shopping experience is the assurance that you can make changes if things don’t go as planned. We believe in the power of satisfaction and the importance of standing behind our products. That’s why we’ve crafted a return and exchange policy that reflects our commitment to you, our valued customer.
Imagine this: you’ve received your order, and it’s everything you hoped for. But what if it’s not quite right? Perhaps it’s a size issue, or maybe the color isn’t what you envisioned. We understand that sometimes things don’t align perfectly, and that’s where our policy comes into play.
To ensure a smooth return or exchange process, we ask that you reach out to us within 30 days of your purchase. This timeframe allows us to assist you effectively and ensures that your experience remains positive. Remember, the item must be unused and in the same condition you received it. This is crucial for us to maintain the quality and integrity of our products. *
Proof of purchase is essential. It’s your ticket to a hassle-free return or exchange. So, keep that receipt handy! When you contact us, we’ll provide you with a Return Merchandise Authorization (RMA) number, which is necessary for processing your return or exchange. This step is vital to ensure that everything is tracked and handled efficiently. *
Custom / Personalized Products
We want to be transparent with you: customized items hold a special place in our hearts, and as such, they are not eligible for restock. These personalized treasures are crafted just for you, making them unique and irreplaceable. However, if there’s a mistake or malfunction in the manufacturing process, we will gladly exchange the product. Your satisfaction is our priority!
It’s important to note that if you accidentally ordered the wrong size, color, or input incorrect initials, we won’t be able to refund or exchange the product. We encourage you to double-check your selections before finalizing your order to avoid any disappointment.
Damaged / Defective
In the rare event that your item arrives defective or damaged, we’re here to help. Simply send us an email at support@sagetechlabs.com, and we’ll set up an RMA for you to exchange it for the same item. We want you to love what you ordered, and we’re dedicated to making that happen!
In conclusion, our return and exchange policy is designed with your satisfaction in mind. We’re here to support you every step of the way, ensuring that your experience is as seamless and enjoyable as possible. Let’s make sure you get exactly what you want!
Notes:
Depending on where you live, the time it takes for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds are usually issued within 3-5 days of the returned item(s).
* 10% restocking fee may be applied on returns. Damaged or Defective products will be replaced at no charge. Customer is responsible for return shipping to STL, if required.